We're committed to protecting your privacy and being transparent about how we handle your data.
No third-party advertisers, no data brokers, no marketing lists. Your data stays yours, and we use it only to deliver the service. Questions: privacy@meza.ai.
We collect information you provide directly, including your name, email address, company name, and payment information when you create an account, subscribe to our services, or contact us for support.
We automatically collect certain information when you use our services, including your IP address, browser type, operating system, pages visited, and actions taken within our platform.
When you connect third-party services (like your CRM or support tools), we access and process customer data from those services solely to provide our AI-powered analytics and insights.
We use your information to provide, maintain, and improve our services, including generating AI predictions, health scores, and actionable insights for your customer success operations.
We may use your email to send service updates, security alerts, and (with your consent) marketing communications. You can opt out of marketing emails at any time.
We analyze usage patterns to improve our AI models, enhance user experience, and develop new features. This analysis uses aggregated, anonymized data whenever possible.
Access to customer data is strictly limited to authorized personnel who require it for their job functions. We maintain detailed audit logs of all data access.
We have established incident response procedures and will notify affected customers within 72 hours of discovering any data breach that may impact their information.
You have the right to access your personal data and request a copy in a portable format. You can export your data from your account settings or contact us for assistance.
You can update your account information at any time. You may also request deletion of your personal data, subject to our legal retention obligations.
You can opt out of marketing communications, disable certain cookies, and manage your notification preferences in your account settings.
We retain your data for as long as your account is active and as needed to provide our services. Customer data from connected integrations is retained according to your configured settings.
When you close your account, we delete or anonymize your personal data within 90 days, except where retention is required for legal, accounting, or fraud prevention purposes.
Our primary servers are located in the United States. If you access our services from outside the US, your data may be transferred to and processed in the US under appropriate safeguards (Standard Contractual Clauses where applicable).
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@meza.ai or write to us at: Meza AI, Inc., 548 Market St, Suite 35000, San Francisco, CA 94104.
Our DPO replies within 1 business day.
Email privacy@meza.ai or check the terms of service. Either way, fast reply guaranteed.