The 90% problem.
Before Meza, we watched customer success teams run the same painful loop everywhere: churn shows up as a surprise, the CRM holds a tenth of the story, and the people closest to customers spend their days updating fields instead of talking to humans.
The signal was always there. It lived in Slack threads, support tickets, call recordings, usage logs. About 90% of it never reached the CRM. Nobody had time to read it all, let alone act on it.
So we built a workforce that does. Meza agents read every signal, flag risk about 90 days early, draft the save, and then wait. Because the last call should always be yours. Human approval and a full audit log are not features we added, they are the reason the product works.
Today Meza watches thousands of accounts for operator led teams, from YC startups to research firms, and we are just getting started.