Small CS team
Growth CS team
At scale
Not sure which tier?
Grab 30 minutes with us. We'll look at your book of business together and tell you honestly which tier fits, even if the answer is "not yet."
Book a call →Fair questions, straight answers.
An account is one paying customer of yours. If you sell to TechCorp, they're one account, even if they have 50 users on the seat. We count companies under management, not seats inside them. Most of our customers monitor 50 to 250 accounts on the Starter or Growth tier.
Nothing breaks. We never throttle agents in the middle of a customer-saving moment. We'll send you a heads-up at 80% capacity and again at 100%, and you can either upgrade tiers or pay a small overage: $5 per extra account per month on Starter, $4 on Growth. Most teams upgrade once they hit 90% twice in a quarter.
Pay for 12 months upfront and get 20% off the monthly rate. Starter goes from $1,000/mo to $800/mo billed annually, which is $9,600 a year. Growth goes from $2,500/mo to $2,000/mo billed annually, which is $24,000 a year. You can switch between monthly and annual at any renewal point.
We don't do 7-day trials, and here's the honest reason: agents need real data to be useful, and a week isn't enough for the graph to learn your accounts. Instead, we do a live demo on your own data before you pay a dollar, and setup takes about 2 hours.
No. Seats are included generously in every tier: 5, 20, and unlimited. We charge for the work the agents do, not the seats your team takes up. This is the opposite of how Gainsight, Vitally, and Totango price.
Upgrade anytime, prorated for the remainder of the cycle. Downgrade at your next renewal. No upgrade fees, no penalty. You can also pause Meza for up to 60 days a year if your business hits a slow quarter.
We do migration for free on Growth and Enterprise tiers, and most teams migrate in under a week. We import your account data, health scores, playbooks, and historical activity, then map it all to Meza's data model. Talk to sales for a migration plan.
Yes. YC, Techstars, and a16z portfolio companies get 50% off the Starter tier for the first 12 months. Email admin@meza.ai with your accelerator confirmation.
Credit card, ACH, and wire transfer. Annual contracts on Enterprise can be invoiced through your procurement team with NET 30 terms.
Your customers are already telling you who's about to leave.
Meza's agents hear it 90 days early, draft the save, and wait for your yes. Live in about 2 hours. No per-seat tax, ever.