📡 Metrics
Track and analyze customer success metrics.
Overview
Meza AI tracks a variety of metrics at the account, user, and portfolio levels. These metrics help you understand customer health, engagement, and growth opportunities.
Built-in Metrics
| Metric | Level | Description |
|---|---|---|
| Health Score | Account | AI-calculated health (0-100) |
| Activity Count | Account/User | Total product activities |
| DAU/WAU/MAU | Account | Daily/Weekly/Monthly active users |
| Feature Adoption | Account | Percentage of features used |
| License Utilization | Account | Usage vs plan limits |
| Support Ticket Count | Account | Open and total tickets |
| NPS Score | Account | Net Promoter Score (if tracked) |
| Time to Value | Account | Days to activation |
Custom Metrics
Create custom metrics from your data:
- Go to Configuration → Metrics
- Click Create Custom Metric
- Define the calculation (sum, count, average, etc.)
- Select the data source (data model field)
- Set aggregation period if needed
Metric Trends
Meza AI tracks metric changes over time to show:
- Trend Direction — Increasing, decreasing, or stable
- Change Amount — Absolute and percentage change
- Historical Data — View metric history
- Comparisons — Compare to previous periods
✅ Tip
Use metric trends in signals to alert when key metrics change significantly.